Geri Stengel

 
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Vistas: Geri Stengel’s Blog: Online customer service

E-commerce Refines and Re-emphasizes Need for Customer Service

Of course you want your business to be all it can be, but are you really doing the footwork? Many women-owned businesses aren’t, as I discussed recently.

New Paradigm for Customer Service: Information, Sharing, and Being Yourself

Talking to Gen Xers and Gen Ys lately, I realize how dramatically e-commerce is changing retail business and customer service.

Opening up a store used to require renting space, furnishing the store, and working arduous hours. The last is still true but not the first two. Businesses are thriving without a physical location. In fact, many are able to exist because they skip the fixed costs and upfront investment of a brick-and-mortar store.



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